You are requested to select the time of your choice when you (Client) will call us (Addmen) to explain your issue.
This will be our first interaction regarding your issue. After understanding your need we shall connect you to the concerned support staff. If the resolution needs time we shall intimate you accordingly.
If due to any reason you are unable to reach us over phone...kindly send us an email, we will call you back. If we do not receive any communication from you within 24 hours of your desired time of contact, this ticket will auto close.
Please mention your unique identity.
Your unique identity (ClientID/Domain) helps us to identify you and process your request faster.
If your request does not have your ClientID/Domain, it will take us more time to identify & respond.
Request without identity may take upto 2-3 working days for response.
You may contact +91-7773000090 to help you find your Client ID/Sender ID.
Please be patient.
To facilitate you we have sent a SMS confirmation.
Our Technical Support Representative will follow-up with you as soon as possible.
Please do not call repeatedly. By doing so you are only delaying the process.
There is difference between SoS Technical Support & Training/new development/customisation. SoS Technical support can be taken up asap if you are suddenly stuck up in middle of a process or facing some operational difficulty.
But training takes time and cannot be done instantly or on the same day.
Training is done as per pre-coordinated schedule.
Similarly, New Development/Customisation, Report Design/Alterations are very time and effort consuming tasks.
These are not undertaken directly on the basis of Request.
Such Tickets are first evaluated by senior technical team for feasibility, time schedule.
These are worked upon only if approved. You will be informed accordingly.
>Development/Customisation Request between 01-05th of every month: Delivered between 15-20th of that month.
>Development/Customisation Request between 06-15th of every month: Delivered between 25-30th of that month.
>Development/Customisation Request between 15-30th of every month: taken up in next month cycle of 01-05th.