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OMR & IT Solutions
Certified ISO 27001 & 9001

General Commercial and Payment Terms

  1. Taxes as applicable to all or any of the price figures mentioned in the proposal.
  2. Prices quote validity till 30 days from the date of email/hardcopy proposal/quotation or as per the date mentioned in the proposal/quotation whichever is earlier unless specifically extended on request.
  3. Quoted prices are for lifetime license of standard product in case of License purchase unless otherwise stated.
  4. Prices quoted in the standard proposal are prices for standard product only unless otherwise the proposal states that given price quote takes into consideration all the required and/or implied customization.
  5. The budgetary estimate or proposal is relevant only in case of off the shelf purchase. Any call for tender or alteration in terms of procurement and payment may lead to change in prices.
  6. The standard product price does not include any onsite visit for demonstration or training.
  7. Final product price shall be quoted after finalization of implementation procedure, no. of visits, days of training, required customization & payment plan.
  8. Payment for inland purchase and delivery by mail/email or delivery by hand: 50% of the product price to be paid in advance along with PO. Remaining 50% of the amount must be cleared on receipt of the License Key/dongle or Account Credentials.
  9. Payment for overseas purchase: 100% of the purchase price to be paid as advance.
  10. License/account will be fully activated and usable only after 100% payment.
  11. If 100% payment is done in advance, we send a pre-activated license/account.
  12. In case of onsite visits for demonstration or installation and training, the client has to bear the cost of travel, lodging & boarding and an additional service charge in the range of USD 100-200 or equivalent per working day (8 hrs). This is tentative structure for onsite delegatio
  13. Any free service provided with the software is valid for a term of one year, unless the extended duration is specifically mentioned.
  14. In case of extended duration after one year, any free service is available free of charge till the time software annual maintenance & support contract is active.
  15. Any free service may be made chargeable to customers whose annual transactions are below a certain volume as decided by the provider.
  16. Any free service may be withdrawn at any time at the sole discretion of the company.
  17. Dispatch and Delivery: Software packet (containing the Hardware Dongle/USB Key wherever applicable and hard copy of Invoice) will be dispatched by mail/courier on the next working day of receiving the order and advance payment in our bank.
  18. Domestic Dispatch: Packet is mailed by Registered Speed Post or courier. The mail usually takes 2-3 days to deliver at most places in India.
  19. Overseas Dispatch: Packet is shipped by popular couriers like DHL/TNT/BLUE DART etc. Courier usually takes 4-5 days to reach most places.
  20. The docket may take its due time to deliver, which is not in control of the solution provider. Please keep an allowance for 1 week delivery time.
  21. Customs if levied, to be borne by the customer.


Read more:

  1. General Commercial and Payment Terms
  2. Installation, Activation, Setup and Initial Training Terms
  3. End User License Agreement
  4. Technical Support and Update Terms after Warranty
  5. Terms for Customization and additional Managed Services
  6. Policy for Information and Data Security
  7. Refund Policy
  8. Disclaimer
  9. Updation of Policy and Terms
  10. System Requirements
  11. Tentative Implementation Plan

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