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Refund Policy

Desktop version Purchase Option
Browser version Purchase Option
Browser version Lease Option
  1. In case of faulty debit card / credit card transactions for payments made to Addmen, the refund should reflect in our customer's bank account within 2-3 working days as per the general bank policies.
  2. In case of faulty Net banking transactions, the refund should reflect in our customer's account within 4-7 working days as per the general bank policies.
  3. Any refund claims associated with any valid issues identified with malfunctioning of hardware USB dongle will be considered for replacement subjected to investigation since the hardware USB Dongle is only a supporting equipment to the software and not a standalone product, and thus it does not have its own definite price.
  4. Any refund claims for expenses incurred in terms of man-hours/services rendered towards training and implementation including shipment charges of the products shall not be entertained.
  5. Any refund claims for Software and Service purchases are considered only for a partial and limited refund only in case of standard product with no customisations, if and only if the refund claim is made prior to training.
  6. Refund policy for software and services does not consider any case for 100% refund.
  7. Why we do not have 100% refund policy?
    Since our products and service are software based products and services, the successful implementation and outcome of which also largely depends on the quality of hardware infrastructure on which these will be run and human-ware by whom these will be operated. To help the user to able to reach a certain level of operation is a very cost intensive process for the development and deployment team, as it involves spending quite some time and effort by cost intensive man power in training and setup of the account. This effort and investment when supplemented with suitable and efficient hardware and human-ware only can deliver the desired output. The willingness and ability of the user to learn and consistent effort on operation with systematic approach is a key parameter that dictates the success of an implementation. In case of failure, the reason for failure may not necessarily be the software.

    Secondly, some of the software serve as utility tools that help achieve a accumulated task in a short period of time. It has been observed that sometimes users procure the software for a specific purpose or event like examination evaluation and ask for a refund after the purpose is fulfilled. For these reasons and to compensate for the cost of time spent in consultation, these software/services are not 100% refundable.
  8. Abovementioned Partial Refund Policy entitles the buyer for partial refund (after deducting any expenses made in delivery), if suspension is requested at following stages:

    For Softwares procured on Onetime Purchase Option : 75% refund, if suspended within one week of order, provided setup and training has not been done. 50% refund, if suspended after setup and training or after one week and within one month of order, provided no specific service like data importing or sheet design or any customization has not been executed.

    For Softwares procured on Annual Lease/pay-per-use Option 80% refund, if suspended within one week of order, provided training has not been done. 50% refund, if suspended after setup and training or after one week and within one month of order, provided no specific service like data importing or sheet design or any customization has not been executed.

  9. All disputes subjected to Gwalior (India) Jurisdiction.

Read more:

  1. General Commercial and Payment Terms
  2. Installation, Activation, Setup and Initial Training Terms
  3. End User License Agreement
  4. Technical Support and Update Terms after Warranty
  5. Terms for Customization and additional Managed Services
  6. Policy for Information and Data Security
  7. Refund Policy
  8. Disclaimer
  9. Updation of Policy and Terms
  10. System Requirements
  11. Tentative Implementation Plan

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