Please raise a Support Ticket, before you make a Phone Call or send an Email for Support.
Only Single Registered Email and Mobile number pair per license can be used to receive support.
All support phones are forwarded to the next phone number. So if one phone is busy, your call will automatically be forwarded to next available executive. Kindly stay on call for sufficient numer of rings.
Kindly do not call on all the numbers, it is not needed.
Kindly DO NOT Call on
9229113577 or 9229113522 for updation or software technical support request. These phone nos. are for commercial correspondence only.
It is better to send a message on chat, than make repeated phone calls. Because calls might be busy on other support, ut one executive can attend several users on chat instead of being on call with one user.
request. These phone nos. are for commercial correspondence only.
Please send emails only to email@example.com. Kindly DO NOT Email support request on
firstname.lastname@example.org or email@example.com . These email IDs are for commercial correspondence only.
Kindly Do not send unnecessary copies of support email to all email IDs. Sending multiple copies of mails does not help, it only delays your work in confusion.
7773 0000 60
7773 0000 50
You are requested to select the time of your choice when you (Client) will call us (Addmen) to explain your issue.
This will be our first interaction regarding your issue. After understanding your need we shall connect you to the concerned support staff. If the resolution needs time we shall intimate you accordingly.
If due to any reason you are unable to reach us over phone...kindly send us an email, we will call you back. If we do not receive any communication from you within 24 hours of your desired time of contact, this ticket will auto close.
Please mention your unique identity.
Your unique identity (ClientID/Domain) helps us to identify you and process your request faster.
If your request does not have your ClientID/Domain, it will take us more time to identify & respond.
Request without identity may take upto 2-3 working days for response.
You may message on CHAT to find your Client ID /User ID.
Please be patient.
To facilitate you we have sent a SMS confirmation.
Our Technical Support Representative will follow-up with you as soon as possible.
Please do not call repeatedly. By doing so you are only delaying the process.
There is difference between SoS Technical Support & Training/new development/customisation. SoS Technical support can be taken up asap if you are suddenly stuck up in middle of a process or facing some operational difficulty.
But training takes time and cannot be done instantly or on the same day.
Training is done as per pre-coordinated schedule.
Similarly, New Development/Customisation/Report Design/Alterations are very time consuming tasks.
These are not undertaken directly on the basis of request.
Such requests are first evaluated by senior technical team for feasibility, time schedule.
These are worked upon only if approved. You will be informed accordingly.
Request for customization are discussed on 15th or 30th of every month and delivered between 15th-25th of the following month.