Help us serve you better
Indian Users: IST 1030-1730 hrs (Monday-Friday)
Overseas Users: IST 0930-1830 hrs (Monday-Saturday)
You can raise a ticket only using your REGISTERED EMAIL ID and MOBILE NUMBER.
Confirmation will be sent on your REGISTERED EMAIL and MOBILE number.
Our Technical Support Representative will inform you their availability as soon as available and ask you to get in touch with them for further action.
All correspondence will be done to single contact person for every license. Kindly contact us only by REGISTERED MOBILE or EMAIL used to raise the ticket.
Kindly call only on the specific phone number mentioned in your ticket.
If you need to send any emails for support, send only to firstname.lastname@example.org.
If due to any reason you are unable to reach us over phone...kindly send us an email, we will call you back.
After understanding your need we shall connect you to the concerned support staff. If the resolution needs time we shall intimate you accordingly. The support team will respond on SMS/Email with reason/suggestion/resolution.
Kindly do not call repeatedly. Please give a reasonable time gap between your calls.
Kindly do not call on all the numbers, it is not needed. By doing so you are only delaying the process.
Kindly do not send unnecessary copies of support email to all email IDs. Sending multiple copies of mails does not help, it only delays your work in confusion.
It has been observed that some users raise ticket and then disappear. The support team's time is lost in contacting the users and hearing replies like- "I am busy, I am out of office, I am reaching, I am in class, I am driving, I am not available" etc.
This Support Ticket shall remain open only upto one working day.
If ticket is raised before 4:00 p.m. IST, you must contact us on the same day.
If ticket is raised after 4:00 p.m. IST, we shall wait till next day.
If you have not contacted and coordinated before end of working day, the ticket will be closed.
So we most humbly request you to kindly generate Ticket, only if you are available and ready to receive support in continuity.
There is difference between SoS Technical Support & Training/new development/customisation. SoS Technical support can be taken up asap if you are suddenly stuck up in middle of a process or facing some operational difficulty.
But training takes time and cannot be done instantly or on the same day.
Training is done as per pre-coordinated schedule.
Similarly, New Development/Customisation/Report Design/Alterations are very time consuming tasks.
These are not undertaken directly on the basis of request.
Such requests are first evaluated by senior technical team for feasibility, time schedule.
These are worked upon only if approved. You will be informed accordingly.
Request for customization are discussed on 15th or 30th of every month and delivered between 15th-25th of the following month.