At Addmen Group we believe that efficient evaluation starts with reliable technology and seamless support. Our OMR software is designed for simplicity, and backed by a full set of training and technical support services — so you can focus on your core process, not on troubleshooting.
Extremely simple to use – built so that non-technical staff can operate it with ease.
Comprehensive User Guides with screenshots, plus training videos for all modules.
Dedicated technical teams for every module: sheet design, printing, scanning, evaluation.
One-to-one 15-20 minute live training for first-time users (and repeat sessions free of cost).
Immediate online help available to support mission-critical evaluation events.
Even though our OMR solution has been matured over 16 years, mistakes often happen because of new users or new staff. That’s why our support ensures smooth operations, not just bug-fixes.
Software download and installation.
Full operational training: how to design OMR sheets, validate layouts, print correctly, scan accurately.
Ongoing retraining when staff change, or when your system hasn’t been used for a while.
On-site help or online monitoring for large or critical evaluation projects.
Scanning & evaluation help when internal staff are unavailable.
Support is accessible via telephone, email or remote-desktop sharing — you are never on your own.
A ticket-system keeps track of your queries, ensures timely resolution.
On-site visits are available (for large organisations or government projects) but mostly we solve issues remotely — faster and more cost-efficient.
Support contacts are shown directly on the main screen of the software for instant reach.
For your first year, training and support are free of cost and included with the license.
After the first year, you may subscribe to an Annual Maintenance Contract (AMC) to continue receiving technical support and free repeat trainings.
Most users become comfortable with the system in one short live session: a 15-20 minute one-to-one training is sufficient for first-time users to get started.
Q: Do I need to be a technical user to operate the software?
A: Not at all. We’ve designed the software with everyday terminology (“OMR Sheet”, “Create Sheet Design”), so even non-technical operators can manage it easily.
Q: What if I haven’t used it for a while and staff have changed?
A: No problem. You can request repeat training sessions — free within the AMC period — so new users get up to speed quickly.
Q: Can you help me with printing and scanning if I’m not comfortable?
A: Yes — we help you validate your sheet layout, guide you through correct printing, and ensure scanning is set up properly before you run your bulk evaluation.
Q: How do you handle large evaluation events?
A: For crucial events, our online help and remote monitoring can be activated so you have support during the entire process.
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