ECAS's Enquiry Management Software offers a comprehensive solution for educational institutions to handle admission inquiries efficiently. Whether it's walk-in visits or online submissions, the system ensures that every lead is captured, tracked, and nurtured towards conversion.
Walk-In Enquiries: Admission officers and student counsellors can register walk-in leads directly from their ECAS login at the institute office.
Online Enquiries: Prospective students can submit admission-related inquiries through a web-based form integrated into the institute's website. Upon submission, the lead is automatically registered in the ECAS system.
Unified Interface: The enquiry registration interface mirrors the student admission form, ensuring consistency and ease of use.
To maintain a clear distinction between prospective leads and enrolled students:
Separate Registers: The enquiry register is kept separate from the admission register. This distinction is crucial as only a fraction of enquiries convert into admissions.
Distinct Numbering Patterns: The enquiry number pattern may differ from the admission number pattern, preserving the integrity of student roll numbers.
The enquiry form is tailored to capture essential information without overwhelming the prospective student:
Customized Fields: The form includes fields pertinent to the inquiry stage, such as name, contact details, preferred course, and source of information.
Simplified Process: By focusing on key data, the form ensures a quick and efficient lead capture process.
Effective follow-up is pivotal in converting enquiries into admissions:
Interaction Recording: Each interaction with a lead is logged, including key points and the date of communication.
Scheduled Follow-Ups: Counsellors can set reminders for the next follow-up date, ensuring timely engagement.
Reporting: Generate date-wise follow-up lists and identify leads requiring immediate attention.
Continuity: In cases where a counsellor is unavailable, the system provides a comprehensive interaction history, allowing a replacement counsellor to pick up seamlessly.
ECAS provides robust reporting capabilities to monitor and analyze enquiry management:
C110201 COMM Today's Follow-up List with Last Communication: Displays leads scheduled for follow-up today, along with the details of the last interaction.
C110202 COMM Follow-up List Date-wise: Offers a chronological view of all scheduled follow-ups, aiding in strategic planning and resource allocation.
Centralized Lead Management: Consolidate all enquiries in one platform, facilitating easy access and management.
Enhanced Conversion Rates: Systematic follow-ups and timely communication increase the likelihood of converting leads into admissions.
Improved Accountability: Detailed logs and reports ensure transparency and accountability in the enquiry handling process.
Seamless Integration: Integrates smoothly with other ECAS modules, providing a holistic view of the admission process.
User-Friendly Interface: Intuitive design ensures that staff can navigate and utilize the system effectively without extensive training.
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